Dog Health FAQS

If you have any further question about our service or question about your dog’s grooming needs, please do not hesitate to contact us on: 0800 699 0936 or 07971 106866

Question: Can I wash my dog in our shampoo?

Answer: No, Household Shampoo is not designed for your pet, it is very important not to strip the natural oils from your dog’s coat. All our shampoo's and conditioners are constructed for your dog’s coat type and skin condition. Household shampoos are too harsh.

Question: How often should my dog be clipped?

Answer: We would recommend every 6 to 8 weeks, dependent on the breed and type of clip required.

Question: Can I stay with my dog when being groomed?

Answer: Yes, our groomers understand that it is important that the owners are also secure with our service. However, if your dog is focusing on you and not the groomer, they may suggest that they continue alone but only in agreement with you. You enter the van at your own risk.

Question: What If my dog will not allow you to wash and clip him/her?

Answer: In these cases we will suggest a few exercises that the owner can do with their dog before we re-visit to try again. We have several customers whose dogs have been nervous at Grooming Salons, but having the owners on site, and the grooming done outside the house, the dogs soon become comfortable and settle down.

Question: Is the water that you use to wash my dog, re-used?

Answer: No, all dogs are washed and rinsed in fresh water, all dirty water is discharged through a filter.

Question: Do you use cold water to wash my dog?

Answer: No the water temperature is controlled by a thermostat to ensure the water is at the correct temperature to ensure your dog has a pleasant experience.

Question: What do I need to supply when you groom my dog?

Answer: We require a 13amp mains socket to connect our extension lead to, and a parking space!

Question: Can I book in more than 1 dog?

Answer: Yes, when booking a date and time just inform us of your requirements and we book the required time to complete the work in a relaxed manner.

Question: What is the correct age to start having my dog groomed?

Answer: Grooming, firstly as a game should start with the owner ASAP. This will allow the dog to enjoy being handled and lose any fear of brushes etc, please ask our groomers for the correct tools for your breed of dog, using the wrong equipment can hurt and frighten them so causing problems for all future grooming and clipping.

Question: How often should I groom my dog?

Answer: Grooming daily would be great, however it is dependent on the breed, a Lhasa Apso’s and Shihtzu’z, need grooming every day, a Lab could be done weekly, please ask our groomer for guidance to suit your breed of dog.


Question: How can I be sure that you clip my dog how I want him/her to look?

Answer: One of the great advantages of Dial A Dog Wash is the grooming is completed at your home or place of work, this allows you to have close contact with our groomer to agree the clip before they start.

Question: My dog dislikes being dried with a dryer, what will you do?

Answer: All our groomers use and carry fresh towels for each dog, we would suggest a few methods of training the dog to accept the dryer at home and over the next visits with our groomer.

Question: Can my Dog be clipped without being washed?

Answer: Yes. However, a dog that is washed and conditioned will get a better finish to the coat than a coat that is clipped when dirty & greasy.

Question: If my dog has some matts or knots, will you still wash him/her?

Answer: No, water will only tighten the matts and knots making it more painful for your dog. We would first have to remove the knots.

Question: What are the correct grooming tools for me to groom my dog?

Answer: Grooming equipment is dependent on breed and coat type, please ask our groomer for advice and grooming methods when we visit.  Items can be bought from our on-board shop.

Question: What can I do if my dog doesn’t like being brushed?

Answer: Brushing and grooming should be fun for your dog, introduce the brush, rake etc slowly and ensure you are using the correct equipment for the breed.

Question: Can I remove knots or matts with scissors?

Answer: We would strongly recommend that scissors are never used for this purpose, tools used incorrectly can cause the dog pain and high vet bills.



A tick is a small, blood-sucking mite. Normally it lives on blood from larger animals, like deer, but it may also attach itself to humans. The tick sits on tall grass and trees, waiting for a possible 'host' to walk by. If a tick attaches itself to someone, it will typically find its way to a warm, moist and dark place on the body (like the crotch or the armpit). It will then insert a probe into the skin and begin sucking blood. In most cases the tick will leave after a while, or the host will get rid of it without any harm having been done. But, occasionally, the tick carries a small bacterium called Borrelia burghdor feri in its stomach. This is what causes Lyme disease. The further under the skin it gets, the greater the risk of catching the disease.


A tick on the body doesn't usually cause any pain, but it is still important to get rid of it because of the risk of Lyme disease. Every year about 300-500 cases are reported.


  • Seize the tick with a pair of tweezers as close to the head as possible. Take care not to pull it apart. Pull slowly and consistently until it lets go. Don't pull too hard.
  • If the above method fails, tie a cotton thread around the tick as close to the head as possible and pull slowly until it lets go.
  • Do not attempt to remove the tick through burning or chemicals - this may cause more harm than good.




As the flea feeds on a cat or dog, it releases saliva to stop blood from coagulating. This saliva contains chemicals that cause an irritant reaction and pruritus (itching) in the host.


Biting or scratching is usually the first reaction of an animal with fleas. Some animals may begin excessive grooming to try to rid themselves of the irritation, eating many of the fleas in the process. Light-haired dogs or cats who do this may develop an orange-brown discoloration due to salivary staining.

These general symptoms are usually referred to as pruritus.


Recent research indicates that FAD may be caused by intermittent exposure to large numbers of fleas. Animals sensitized in this way may subsequently become intensely reactive to flea saliva. This is important as it suggests the way to prevent FAD may be to prevent repeated flea infestations.

The initial reaction is usually a reddened wheal, which forms a papule or swollen nodule and crusts over. After that, several secondary changes are possible: 

  •  Superficial pyoderma (skin infections affecting the skin surface)
  • Seborrhea (scaling, crusting, yellowish patches on the skin)
  • Diffuse erythema (reddening of the skin over various parts of the body)
  • Hair loss
  • "Hot spots" - bare, eroded, oozing patches (a severe localized skin infection or pyoderma)

The itching that occurs in dogs with FAD is intense, and results in self-mutilation. Generally, clinical signs are distributed over the inner thigh and abdomen and along the spine and hindquarters. Medications are sometimes needed to relieve the clinical signs temporarily.